CUSTOMER

CARE






At Hunza we recognize that our customers are the centre of our business and we value your feedback and suggestions for improvements

– it's what leads us to continue to design and engineer the best outdoor lights in the world.

We encourage our customers to talk directly with our factory, to share ideas and to let us know when there are issues that need to be resolved. We get to know our customers on a personal level and are well known for our 'Yes we can' attitude.


Product Care

HUNZA uses the highest quality materials in the construction of our luminaires. To prolong the life and maximize the performance of our products we recommend the following product care and maintenance procedures. Please do not use oven cleaner under any circumstances.


Powdercoated Aluminium Finishes
At HUNZA we only use low copper, machine-grade aluminium in the manufacture of our luminaires, which provides excellent adherence to the baked, powder coat finish. Powder coated aluminium provides an excellent blend of characteristics for outdoor luminaires, offering good strength and durability, a wide range of colours, superior heat dissipation, high resistance to UV and cost effectiveness. 


To keep your powdercoated aluminium fixtures in the best condition, please clean by wiping gently with a damp, soft cloth or chamois and window cleaner. Do not use metal polishing compounds like Brasso1, Autosol2 etc. To restore the lustre of the paint finish, use a silicon spray.


Powdercoated aluminium fixtures are not recommended for installation near the sea or close to salt water.


Stainless Steel Finish
At HUNZA we only use 316 grade stainless in the manufacture of our luminaires, which provides one of the best levels of corrosion resistance for this type of metal, subject to standard cleaning procedures.


To keep your stainless steel fixtures in the best condition, clean them regularly by scrubbing with a nylon brush, detergent and water. Specialist stainless steel brightening gels are available but be aware that they are highly corrosive to other surfaces. 

Surface (tea) staining may occur if stainless steel fixtures are not washed regularly. If this should occur, in most cases the staining can be removed with a stainless steel cleaning compound, available from most supermarkets. 

Our optional electropolished finish is recommended for stainless steel fixtures that are installed near the sea or in a salty environment.


Natural Copper & Bronze Finishes
Copper and Bronze are ideal materials for outdoor luminaire construction as they have a natural, earthy appearance and excellent resistance to corrosion (rust) over a very long time. As copper ages, the hue develops from a natural salmon sheen through a progression of russet browns, greys and finally to a blue-green or gray-green patina. Another natural advantage of copper and bronze is that any scratches on the surface will not affect the life expectancy of the metal as a new patina will redevelop to complete the protection.


Copper and bronze fixtures do not need to be regularly cleaned as they will continue to patina over time. If cleaning is required, wipe over with a damp soft cloth or chamois with detergent and water. When dry, a liquid furniture cream polish can be applied, and the excess wiped off, which will even out and darken the natural patina slightly. Do not use metal polishing compounds like Brasso, Autosol etc.


Please see our Lighting Clinic page for more information on our finishes.

 

 



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