Hunza™ Black Label Warranty
When you purchase or specify a Hunza™ luminaire, you get the benefit of the legendary Hunza™ reputation for high quality and long life. We back this up with our Black Label extended warranty, offering up to 25 years on body components and 5 years on the integral PURE LED™ system. When installed and maintained properly, Hunza™ luminaires will last a lifetime so we keep serviceability firmly in mind when designing the components and system construction.
Hunza™ 25 Year Warranty
All Hunza™ Cast Bronze luminaires have a 25 year replacement warranty against body corrosion, subject to the standard conditions listed below.
Hunza™ 10 Year Warranty
Hunza™ stainless steel* and copper luminaires have a 10 year replacement warranty on body components, subject to the standard conditions listed below (*excludes underwater fixtures).
Hunza™ 5 Year Warranty
All Hunza™ aluminium luminaires with a UV stable powder-coat finish and underwater fixtures have a 5 year replacement warranty on body components, subject to the standard conditions listed below.
Hunza™ Lifetime Warranty
All glass lenses supplied with Hunza™ luminaires have a lifetime warranty.
Hunza™ PURE LED™ System
Integral PURE LED components have a 5 year warranty and are subject to the standard conditions listed below.
Other Hunza™ Components
5 year warranty on other Hunza™ components, Hunza™ accessories and are subject to the standard conditions listed below.
Third Party Components
Coverage on plug-in (drop-in) LED lamps, power supplies and other 3rd-party components are limited to the manufacturer’s warranty.
Standard Conditions:
- Warranty is subject to proof of purchase being provided and begins at the date of invoicing from the factory.
- All Hunza™ luminaires must be installed according to the installation instructions supplied with the luminaires by a certificated
electrician. The installer is solely responsible for determining the correct wiring of series or parallel luminaires.
2.1. All connections within the electrical system must be waterproof.
- The environment in which the fixture is to be installed must be considered carefully when selecting the finish. Solid Bronze, Copper or Stainless Steel luminaires are recommended for high-risk environments such as near salt water or salt laden air. Aluminium luminaires may not be covered by the full warranty in these situations.
- Bronze, Copper and Aluminium fixtures are not recommended for installation in areas high in geothermal activity. Warranty is not offered for these materials in geothermal areas.
- For aluminium fixtures, warranty on the powder coat finish is excluded for failure due to exposure to: chemical substances in the ground, fertilizers and water containing corrosive agents.
- Stainless Steel requires regular cleaning with fresh water when installed in high salinity environments. (Refer to instructions supplied with luminaire). The warranty does not cover tea staining or surface pitting caused by inadequate maintenance procedures.
- Hunza™ underwater fixtures are not covered by warranty in situations where there are chemical imbalances in the water.
- Warranty is excluded for corrosion due to electrolytic reactions caused by the presence of electrical current in the ground or water.
- Warranty excludes impact damage (except for glass lenses), incorrect installation and incorrect re-assembly.
- Fixtures must be kept properly maintained, including replacement of gaskets and lenses when necessary and use of approved wattage lamps.
- Fixtures must not be pressure washed (water blasted). Please refer to IP ratings of each fixture.
- Hunza™, at its discretion, may replace components to remedy the fault or supply a replacement fixture.
- Hunza™ warranty is limited to the repair or replacement of products ONLY. Labour charges will not be accepted.
- Warranty on transformers is limited to 5 years, and applies only when transformers are installed in environments at less than 40 degrees Celsius ambient temperature.
- Hunza™ will not be liable for any labour charges for any repair or replacement of defective drivers. Drivers have their own
manufacturer warranty and any faults will be at the responsibility of the manufacturer. - Hunza™ reserves the right to limit liability on non-standard (custom designed) luminaires and/or delivery arrangements.
- Damage caused by lightning strikes, high voltage spikes or incorrect polarity connection is not covered by the Black Label warranty.
- Polycarbonate and acrylic lenses are limited to a 5 year warranty.
- N.B. Acrylic Quartz, Cloak, TIR or Bollard lenses must NOT be cleaned with any petrochemical substance. This will void the
warranty. - Warranty excludes halogen lamps and lamp holders, which are consumable items.
- Use of 3rd party colour correction gels and filters will void the warranty if used with PureLED products.
